Home / FAQ’s
Are your products school and canteen approved?

Yes! We serve many schools in New South Wales.

Do you offer sugar free products?

Yes, we have a selection of sugar free items! Please contact us and we will let you know what items are available to you.

Are your products Halal?

We offer many products that are Halal.

Do you deliver?

Yes, we deliver Sydney wide, with a minimum spend.

Do you deliver to my area?

If you live within the Sydney Metropolitan area, we do!

Do we have to buy in bulk?

As we are a wholesaler we don’t sell singular items e.g. one chocolate bar. Our products are sold as outers.

What is the best form of contact?

Please call us on 02 9740 3080 or email us at sales@sweetcraft.com.au

Do you respond to messages on social media?

Yes, feel free to contact us on our Facebook and Instagram page.

What happens if the stock we purchased is out of date?

All of our stock are within date, however you cannot return anything that has expired AFTER you have purchased.

Do you have a selection of imported products?

Yes! Majority of our stock is imported from overseas, including America, Spain, New Zealand, Fiji and more! We have a selection of Aussie made products too.

How many items are in one outer?

It is dependent on the product.

How long have you been in business for?

We’ve been a family owned business since 1949.

Do you accept refunds or exchanges?

We follow the Australian guidelines regarding refunds and exchanges.  However, once you have purchased a product and removed it from the premises, there are no refunds or exchanges.

What happens if my package gets lost or damaged in transit?

If your package is being delivered to you via an external courier company, you have the option to pay for insurance to cover any issues.  If you do not wish to pay for insurance, Sweetcraft is not liable for any lost or damaged goods made by an external courier company.  When your package is insured, it guarantees you a refund for lost or damaged items.